Customer Service FAQs

• True United States Manufacturer: Quality, reliability, and local support you can trust.
• Performance Over Hype: We invest in product development, not celebrity endorsements, ensuring technology is always leading edge and delivers superior results.
• Unbeatable Value: Cutting-edge, powerful equipment priced competitively to maximize your ROI.
• Full Training & Lifetime Support: Your growth is our mission. Let's innovate, grow, and dominate the market together!

Elevate your practice with groundbreaking, American-made technologies and real, comprehensive support.

Yes, we have a large beautiful showroom and are available to offer you virtual demonstrations Monday - Friday 9am - 11pm EST. These live Zoom sessions let you see the equipment in action and ask questions directly with our team. Contact us to schedule a phone consultation followed by a virtual demo. You can learn more on our Showroom & Virtual Demo page.

Most of our machines are designed for use by medical spas, clinics, and licensed professionals, because the technology is advanced and energy relatively strong. However, our machines are also very user-friendly, and some can potentially be safely used at home for personal use.

It depends on the specific machine, so we encourage you to contact us to schedule a consultation about your needs.

Rejuva Fresh LLC is a US-based company headquartered at 551 Red Bridge Rd, Ellsworth, Maine 04605, United States.

The equipment is entirely designed by engineers in the United States. Rejuva Fresh contracts with top factories located in the United States and South Korea to manufacture all machines. We also source internal high-quality chipsets and components globally from different countries including the UK, Japan, and Germany.

Rejuva Fresh equipment is entirely designed by engineers in the United States. Machines are physically manufactured through contracts with top factories located in both the USA and South Korea.

No. None of Rejuva Fresh machines are made in Italy, China or Germany. Rejuva Fresh contracts with top factories in United States and South Korea for all production.

Rejuva Fresh Secures Strategic Victory in BTL Lawsuit, Shifts Focus to Innovation

Following a rigorous three-year legal battle, Rejuva Fresh, the creator of advanced body contouring technology EMShape Neo, has successfully concluded its lawsuit with BTL. Having already achieved significant momentum in invalidating BTL’s key patents, in Q4 2025, Rejuva Fresh strategically accepted a settlement offer to avoid unnecessary, exorbitant legal fees that would only serve to benefit legal counsel, rather than clients and patients and the industry overall. This resolution is considered a major win for Rejuva Fresh for several key reasons:

• Patent Invalidation Success: Rejuva Fresh was already in the successful process of invalidating BTL’s foundational patents, proving the superior innovation behind our technology.
• Strategic Pivot to R&D: The settlement allows Rejuva Fresh to move away from direct-to-consumer US sales of EMShape Neo and Perfect Shape Neo, enabling the company to focus even more on our core strengths of product development and manufacturing.
• A Win for the Market: By focusing on developing new cutting edge innovations, Rejuva Fresh continues to serve medspa owners and patients by producing high-quality, advanced equipment, while US distribution and marketing of the reported machines is left to others.
• Confidential Incentive: While the financial terms of the settlement are confidential, the substantial nature of the incentive paid by BTL highlights the high stakes for them, given the pending invalidation of their patents by Rejuva Fresh.

Ultimately, Rejuva Fresh has emerged from this litigation stronger, having protected our technological innovation and shifting focus toward driving the future of body contouring technology.

Read full shipping policy.

Read about Rejuva Fresh’s exclusive contract with UPS, which enables us to provide Premium Fast USA & International Delivery on qualifying orders.

On all orders we use express door-to-door shipping (by DHL, UPS, FedEx, etc.) unless you request alternative delivery or unless special tax free delivery channels are required.

USA orders shipped from USA warehouses are delivered within 2-7 business days.

International express transit time normally takes 2-15 business days, depending on country and package size.

Certain customized orders can take additional 10 or more business days to prepare.

In case of global supply chain challenges, global taxation, etc. shipping times could be longer than usual. We are always here to answer questions and inform you of the current situation and how it will affect you. 

Yes, we offer free shipping to USA and worldwide addresses, with no minimums.

However, if your address is outside of the USA, the sales prices of machines are approximately 14% higher.

We use all major delivery couriers, including DHL, FedEx, UPS, and local courier partners. For more than 85 countries worldwide, we can also provide tax-free delivery and customs clearance.

Read full Shipping Policy

Comprehensive advanced training with our clinical educators is included with purchase of any professional machine from Rejuva Fresh.

Training by Zoom is complimentary. In person training (at your location) is also available, and extra cost may apply, depending on which machines you purchase.

Training certification is also provided once training is completed. A large framed certificate, printed on high quality paper, will be mailed to you by post, upon your request.

Prerecorded installation videos, operational videos and protocols are also provided.

Read more about our advanced training support.

Yes, certainly, refresher training is always available for our clients. We provide a complimentary Zoom training with every purchase, and you can also later request optional additional Zoom sessions whenever needed. We also offer optional in person training (our instructor will go to your location.)

Your whole team is welcome to participate in the training. We encourage all practitioners who will be using the equipment to join so everyone can feel confident and supported.

Rejuva Fresh is a United States based developer, distributor and contract manufacturer. We engineer, develop, and contract-manufacture own lines of aesthetic lasers, skin rejuvenation and body-contouring machines.

Our expansive factories in both United States and South Korea employ a combined total of over 750 R&D engineers.

Buying from a contract manufacturer offers you many benefits, including cost savings, fast turnaround times, and access to special expertise in areas such as quality control and material selection.

Our unique business model allows us to deliver higher ROI machines for our clients.

Most machines require a short setup process before use. Smaller units can usually be assembled and tested within about 20–30 minutes, while larger systems may take longer. Our team provides step-by-step guidance by video to make sure everything is installed flawlessly and ready for use.

Yes, all of our professional aesthetic machines are covered by a full warranty (Lifetime Support Guarantee with Unlimited years of remote technical support and 18 months free parts replacement), and are subject to very strict quality control.

Read about our Quality Control & Guarantee
Read full Warranty Policy

We provide lifetime technical support. Many issues can be resolved quickly via video call. Whenever needed, we ship replacement parts by express mail. Our dedicated support team works with urgency to get your machine back up and running so that any downtime is kept to a minimum. For additional details or to request technical assistance, please visit our Support Page.

We provide complimentary marketing support to help you succeed with your new equipment. This includes digital assets such as photos, videos, and brochures, plus guidance on treatment menus, pricing, and ROI calculation. For more details, please visit our Marketing Support page.

Each machine offers different profit potential depending on your business model, treatment pricing, and client volume. To make this easier, we’ve created a free ROI Calculator that helps you estimate how quickly you can recover your investment. Simply enter a few details (treatment price, number of appointments, consumable costs, etc.) and you’ll see a projection of your expected returns.

Ordering is easy. You may ask your product advisor to send you an invoice, or simply add the product to your cart. Once we receive your payment, your order will be processed and shipped immediately.

We highly recommend consulting with our product advisors prior to ordering equipment. Contact us to schedule a consultation.

Yes, we offer In-House financing plans, interest-free financing as well as flexible payment options.

If you are an aesthetic business, we provide financing options that can allow you to acquire the latest technology without sacrificing your cash flow. You may also be eligible for tax deductions.

Read more information about financing
Apply for business financing

If your shipping address is in the USA, you can also pay for your order using Shop Pay Installments. Read about Shop Pay Installments.

Once your order is confirmed, your products will be shipped immediately.

Yes, all machines can be customized with your logo or other branding upon request. Other design requests are also welcomed, and minimum order quantities may apply.

If you need a machine with functionality that is not shown on our website, please contact us to request a quote.

No. You cannot find any brand-new Rejuva Fresh machines on major consumer platforms like Amazon, AliExpress, or Alibaba. Rejuva Fresh is a specialized USA developer and contact manufacturer. Our supply chain is strictly controlled to ensure product safety, certification, and training compliance.

Rejuva Fresh is aware of the spam deceptive comments in Medical Spa Owners Facebook Group, and the identities of those facebook profiles which posted them has been thoroughly checked. None of the profiles have ever ordered anything from Rejuva Fresh nor have they ever had any communications with Rejuva Fresh.  These spam deceptive comments were most likely paid for by a competitor.   In the United States, facebook admins are protected by free speech laws so it’s difficult to prevent.   We advise the public and clients to simply ignore the deceptive spam and check the real facts.  

Read full Refund Policy

Yes. Our payment provider is Shopify Payments, which is certified at Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant — the highest PCI level. This means your information is well protected.

We also accept PayPal and bank wire transfer as additional payment options.