Refund policy

All Rejuva Fresh products come with a 30 Day Money Back Guarantee and a 30 Day Product Quality Guarantee!

Below is some information on how it works:

30 DAY MONEY-BACK GUARANTEE

Should you decide within 30 days (of order delivery date) that you are not completely satisfied with your purchase,  you may apply to return for a refund or exchange.

To be eligible for the 30 Day Money Back Guarantee, all of the following criteria need to apply:

  • Return must be initiated by you within 30 days of order delivery date.
  • Your item must be unused, in the same new condition you received it in, and returned in the original packaging.
  • Return shipping arrangements and return shipping expense are both the customer’s responsibility. 
  • You must provide us with the return tracking number.
  • Your item must be shipped out within 7 calendar days of receiving return instructions in order for a refund to be considered.
  • All gifted, complimentary  items must be returned along with the main unit.
  • PayPal transaction fees (if you choose this payment option) are not refundable.
  • If customs fees need to be paid to receive your returned package (for international orders), the amount of such fees will be deducted from your refund.
  • Refunds are only issued for the cost of the returned goods. All shipping and handling fees (including the original shipping and handling we provided to you for free, as well as costs for inspection and for repackaging of your returned goods) are non-refundable, and will be deducted from your refund.

Assuming these the above criteria are satisfied, we will issue your refund or exchange (depending on your request) within 15 business days of receiving your returned item.  

To apply to return your item, please visit the following page:

Rejuva Fresh Returns Center

30 DAY PRODUCT QUALITY GUARANTEE:

All Rejuva Fresh products also come with a 30 Day Product Quality Guarantee.

This means that should your product arrive and you notice it doesn't work or function correctly, or is somehow broken, or if you received the wrong product, we will send you a new replacement  100% FREE.

To be eligible for the 30 Day Product Quality Guarantee, you must meet both of the following criteria:

- The defect/quality issue must be reported to us within 30 days of the delivery date.

- You must submit a video that clearly demonstrates the defect/quality issue.

Important Notes about Product Quality Guarantee:

Our Product Quality Guarantee does not cover physical damage resulting from misuse of the product nor accidental damage to the product.  It also does not cover your potential lack of satisfaction with results achieved after using the product.

Our 30 Day Product Quality Guarantee does not cover quality issues reported by you more than 30 days after delivery.  For this case, please refer to our warranty policy.

To report a product defect/quality issue and request assistance or a replacement, please email us: support@rejuvafresh.com.

ORDER CANCELLATION:

We have a fast turn around of orders in an effort to ensure quick delivery.  As a general rule, orders cannot be canceled if more than 1 hour has passed since the order was placed. If you would like to edit or cancel your order within this 1 hour  please contact hello@rejuvafresh.com as soon as possible, and we’ll do our best to satisfy your requests.

REFUSED PACKAGES:

Orders for which delivery is refused by you (including your refusal or negligence to pay import tariffs being charged by customs authorities in your country), will receive a refund after the package has been returned to us, minus 40% to cover shipping and associated fees.

If your order is refused by the customs authorities  in your country and cannot be delivered, you are are eligible for a full refund or a free replacement at no extra cost.

Please note that many packages do require a signature on delivery to ensure safe delivery.  Please make sure you or someone responsible at your shipping address will be available to sign for your delivery, if required.

For more information regarding our refund policy in these situations, please see our Shipping Policy, bottom of the page.