Customer Service FAQs

We use express door-to-door shipping by DHL, UPS, FedEx, etc., unless you request alternative delivery.

USA orders are delivered within 3-15 business days.

International express shipping takes 7-15 business days.

International express shipping of customized special orders takes 10-20 business days.

These estimates include order processing times plus transit times.

In case of global supply chain challenges, shipping times could be longer than usual.

• Leading USA based developer with production in Asia, offering you powerful & safe aesthetic solutions.
• Large USA and overseas inventories, with fast efficient delivery worldwide.
• 1 to 1 service & online training; every client is VIP.
• We are always honest with our customers and our transparency is unmatched.
• We always stand behind our warranties 100%.
• Clear, friendly & knowledgeable communication by telephone, chat and email 24/7.
• Lifetime tech support advice & enhanced warranties on all machines.

Yes, a free online personal training session is included with the purchase of all machines with sale price more than $500.

We also offer free certification of those same machines. A framed certificate printed on high quality paper will be mailed to you.

Prerecorded installation videos, operational videos and protocols are also provided.

Yes, all of our machines with sale price more than $500 are covered by a 3 year warranty and are subject to strict quality control. Other machines are covered by a 1 year warranty.

Rejuva Fresh’s warranty provides a guarantee against any structural defects. Spare parts are covered for 3 months.

For warranty terms, please see our Warranty Policy.

The warranty does not cover accidental damage, improper use, or other issues that are not attributable to the manufacturing process.

Simply add the product to your shopping cart and pay by any major credit card, PayPal, Apple Pay, Google Pay, or Shop Pay on the checkout page.

Alternatively, you may ask our customer service to send you an invoice by email, and then pay by credit card or by wire transfer.

Once we receive your payment, your order will be processed and shipped immediately.

You can also pay in bi-weekly or monthly installments by selecting Shop Pay Installments as your payment option. In this case we will ship your products to you first and then you pay according to the plan you set up.

Yes, we offer interest-free financing, as well as flexible payment options.

If you are an aesthetic business, we offer financing options which can allow you to acquire the latest technology without sacrificing your cash flow. You can also enjoy tax deductions. Learn more and apply here.

If your shipping address is in the USA you can also pay for your order using Shop Pay Installments. Simply choose this payment option at checkout (available for businesses and personal users).

Your products will be shipped as soon as your order is confirmed.

Yes, we offer free shipping to USA and Canada addresses, with no minimums.

We also offer free shipping worldwide for orders over $950.

We use all major delivery couriers, including DHL, FedEx, UPS, and local courier partners.

For USA, UK, AU, as well as some other countries, shipping is free. We want to help make your shopping experience as smooth & hassle-free as possible!

Yes, all machines can be customized with your logo or other branding upon request. Other design requests are also welcomed. MOQ may apply.

And, If you need a machine with functionality that is not shown on our website, please contact us and ask our customer service for a quote.

Yes, we offer both full and partial refunds, depending on your situation.

Please enquire for more information about our Refund Policy.

100% safe. Our payment provider is Shopify Payments, which is certified at Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This is the highest PCI level, so your information is super well protected!

We also accept PayPal.

To protect your investment, we offer lifelong technical support and an enhanced warranty, which covers the main machine for 3 years from the date of delivery. Machines are covered by a 1 year warranty. Parts are covered for 3 months.

• All our machines are under strict quality control.
• Technical solutions will be offered to you asap if any technical problem is reported. 
• Replacement parts will be offered asap if any parts problem, and the replacement parts will 100% fix the problem.
• We offer videos on how to replace and you can do the job quickly and easily by yourself.
• We pay for shipping costs for all replacement parts during the first 3 months of the warranty period.