Refund policy
All professional spa equipment purchased from Rejuva Fresh comes with a 3 Year Warranty as well as a 30 day change of mind return option.
Below is some information on how it works:
Should the buyer decide within 30 calendar days (of order date) that he/she has changed their mind and doesn’t want the machine, they are entitled to ship it back to us for an exchange or refund.
Upon returning, the buyer will be eligible for:
- An exchange (of equal value to the original order) or
- A refund (minus shipping & handling)
To be eligible for the 30 day change of mind return option, the buyer must meet the following criteria:
- Machine must be unopened and unpacked, in the original packaging and must be completely new and unused in any way.
- Machines for which Rejuva Fresh School training has been completed are strictly non-returnable.
- Machines for which logo customization has been ordered and added are strictly non-returnable.
- Consumables, including gels, liquids and cartridges, are strictly non-returnable and non-refundable.
- Machine must not be damaged (please see Warranty for this case)
- Return must be initiated by the buyer within 30 days of the delivery date.
- Return shipping arrangements and expense are the buyer’s responsibility.
- Original shipping & handling costs and inspection costs are not refundable, therefore 20% will be charged to cover such costs. This 20% return fee must be paid by the buyer via bank wire transfer prior to receiving return instructions. Bank wire transfer instructions will be provided after a return is approved.
- Return must be approved by customer support (do not under any circumstances send anything back to the address on the package).
- To initiate a return, please access our RETURNS CENTER.
Order Cancellations
We have a fast turnaround time to ensure you receive your order as quickly as possible. As a general rule orders cannot be canceled if more than one hour has past. Should an order be cancelled, the transaction fees (2.9%-7.9%) are non-refundable. If your order is cancelled you will receive a full refund minus the transaction fees.
