Preguntas frecuentes sobre el servicio al cliente

Utilizamos envíos exprés puerta a puerta por DHL, UPS, FedEx, etc., a menos que solicite una entrega alternativa.

Los pedidos de EE. UU. se entregan dentro de 3 a 15 días hábiles.

El envío exprés internacional tarda entre 7 y 15 días hábiles.

El envío exprés internacional de pedidos especiales personalizados demora entre 10 y 20 días hábiles.

Estas estimaciones incluyen los tiempos de procesamiento de pedidos más los tiempos de tránsito.

En caso de desafíos en la cadena de suministro global, los tiempos de envío podrían ser más largos de lo habitual.

• Productor líder de máquinas de belleza en EE. UU., que le ofrece soluciones estéticas potentes y seguras.
• Gran inventario de EE. UU. con entrega rápida y eficiente.
• Servicio 1 a 1 y capacitación en línea; Cada cliente es VIP.
• Siempre somos honestos con nuestros clientes y nuestra transparencia es inigualable.
• Siempre respaldamos nuestras garantías al 100%.
• Comunicación clara, amigable y experta por teléfono, chat y correo electrónico las 24 horas, los 7 días de la semana.
• Asesoramiento de soporte técnico de por vida y garantías mejoradas en todas las máquinas.

Yes, a complimentary online personal training session is included with the purchase of selected spa machines.

Please contact us if you want to know if your machine qualifies.

We also offer optional free certification of those same machines.

Yes, all of our machines have a 1, 2 or 3 year warranty (1 year unless otherwise stated in the product description page) and are subject to strict quality control.

Rejuva Fresh’s warranty provides a guarantee against any structural defects. It also covers spare parts.

For warranty terms, please see our Warranty Policy.

The warranty does not cover accidental damage, improper use, or other issues that are not attributable to the manufacturing process.

Simply add the product to your shopping cart and pay by any major credit card, PayPal, Apple Pay, Google Pay, or Shop Pay on the checkout page.

Alternatively, you may ask our customer service to send you an invoice by email, and then pay by credit card or by wire transfer.

Once we receive your payment, your order will be processed and shipped immediately.

You can also pay in bi-weekly or monthly installments by selecting Shop Pay Installments as your payment option. In this case we will ship your products to you first and then you pay according to the plan you set up.

Yes, we offer interest-free financing, as well as flexible payment options.

If you are an aesthetic business, we offer financing options which can allow you to acquire the latest technology without sacrificing your cash flow. You can also enjoy tax deductions. Learn more and apply here.

If your shipping address is in the USA you can also pay for your order using Shop Pay Installments. Simply choose this payment option at checkout (available for businesses and personal users).

Your products will be shipped as soon as your order is confirmed.

Yes, we offer free shipping by express to many countries including USA, UK, and Australia, with no minimums.

For other countries, there may be additional shipping cost. When you check out, any shipping costs will be clearly reflected prior to payment. You can also contact us to verify the costs.

We use all major delivery couriers, including DHL, FedEx, UPS, and local courier partners.

For USA, UK, AU, as well as some other countries, shipping is free. We want to help make your shopping experience as smooth & hassle-free as possible!

Yes, all machines can be customized with your logo or other branding upon request. Other design requests are also welcomed. MOQ may apply.

And, If you need a machine with functionality that is not shown on our website, please contact us and ask our customer service for a quote.

Yes, we offer both full and partial refunds, depending on your situation.

Please enquire for more information about our Refund Policy.

100% safe. Our payment provider is Shopify Payments, which is certified at Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This is the highest PCI level, so your information is super well protected!

We also accept PayPal.

To protect your investment, we offer lifelong technical support and an enhanced warranty, which covers main machine & replacement parts for 1 year from the date of delivery. Certain machines are covered by a 2 or 3 year warranty (if stated on the product page).

• All our machines are under strict quality control.
• Technical solutions will be offered to you asap if any technical problem is reported. 
• Free replacement parts will be offered asap if any parts problem, and the replacement parts will 100% fix the problem.
• We offer videos on how to replace and you can do the job quickly and easily by yourself.
• We pay for shipping costs for all replacement parts during the first 3 months of the warranty period.