How long will it take to get my order?
We use express door-to-door shipping by DHL, UPS, FedEx, etc., unless you request alternative delivery.
USA orders are delivered within 3-15 business days.
International express shipping takes 7-15 business days.
International express shipping of customized special orders takes 10-20 business days.
These estimates include order processing times plus transit times.
In case of global supply chain challenges, shipping times could be longer than usual.
Why choose Rejuva Fresh?
- Leading USA beauty machine producer, offering you powerful & safe aesthetic solutions.
- Large USA inventory with fast efficient delivery.
- 1 to 1 service & online training; every client is VIP.
- We are always honest with our customers and our transparency is unmatched.
- We always stand behind our warranties 100%.
- Clear, friendly & knowledgeable communication by telephone, chat and email 24/7.
- Lifetime tech support advice & enhanced warranties on all machines.
Do you offer training?
Yes, a complimentary online personal training session is included with the purchase of selected spa machines.
Please contact us if you want to know if your machine qualifies.
We also offer optional free certification of those same machines.
Do you offer a warranty on your machines?
Yes, all of our machines have a 1, 2 or 3 year warranty (1 year unless otherwise stated in the product description page) and are subject to strict quality control.
Rejuva Fresh’s warranty provides a guarantee against any structural defects. It also covers spare parts.
For warranty terms, please see our Warranty Policy.
The warranty does not cover accidental damage, improper use, or other issues that are not attributable to the manufacturing process.
How to place an order?
Simply add the product to your shopping cart and pay by any major credit card, PayPal, Apple Pay, Google Pay, or Shop Pay on the checkout page.
Alternatively, you may ask our customer service to send you an invoice by email, and then pay by credit card or by wire transfer.
Once we receive your payment, your order will be processed and shipped immediately.
You can also pay in bi-weekly or monthly installments by selecting Shop Pay Installments as your payment option. In this case we will ship your products to you first and then you pay according to the plan you set up.
Is shipping cost included in your prices?
Yes, we offer free shipping by express to many countries including USA, UK, and Australia, with no minimums.
For other countries, there may be additional shipping cost. When you check out, any shipping costs will be clearly reflected prior to payment. You can also contact us to verify the costs.
Can you customize my machine, or can I order something not shown on your website?
Yes, all machines can be customized with your logo or other branding upon request. Other design requests may also be possible.
And, If you need a machine with functionality that is not shown on our website, please contact us and ask our customer service for a quote.
What shipping methods do you offer?
We use all major delivery couriers, including DHL, FedEx, UPS, and local courier partners.
For USA, UK, AU, as well as some other countries, shipping is free. We want to help make your shopping experience as smooth & hassle-free as possible!
Do you offer refunds?
Yes, we offer both full and partial refunds, depending on your situation.
Please enquire for more information about our Refund Policy.
Is it safe to pay on your site?
100% safe. Our payment provider is Shopify Payments, which is certified at Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This is the highest PCI level, so your information is super well protected!
We also accept PayPal.
How long is Rejuva Fresh’s warranty?
To protect your investment, we offer lifelong technical support and an enhanced warranty, which covers main machine & replacement parts for 1 year from the date of delivery. Certain machines are covered by a 2 or 3 year warranty (if stated on the product page).
- All our machines are under strict quality control.
- Technical solutions will be offered to you asap if any technical problem is reported.
- Free replacement parts will be offered asap if any parts problem, and the replacement parts will 100% fix the problem.
- We offer videos on how to replace and you can do the job quickly and easily by yourself.
- We pay for shipping costs for all replacement parts during the first 3 months of the warranty period.